How does Brightstar Care determine the method of communication (telephone, writing, electronically, or in person) for providing consultation and advice to franchisees?

According to Brightstar Care's 2025 Franchise Disclosure Document, any notice required under the Franchise Agreement must be in writing and can be communicated via registered or certified mail, hand delivery by a recognized courier service, personal delivery, or telecopy (fax) if acknowledged appropriately. Notices to the franchisee should be sent to the address listed on the first page of the agreement, while notices to Brightstar Care should be addressed to the address on the first page, specifically to the attention of the President.

Either party has the option to change their address for receiving notices by providing written notification to the other party in a timely manner. Any notice that adheres to these provisions will be considered received either five days after the mailing date or on the actual date of receipt, depending on which occurs earlier.

This level of detail regarding communication methods ensures that both Brightstar Care and its franchisees have a clear understanding of how official notices are to be delivered and when they are considered received, which can be crucial for legal and contractual obligations. The variety of methods allowed gives flexibility, but the requirement for written communication and acknowledgment helps maintain a verifiable record of correspondence.