For Brightstar Care, what is the definition of 'multiplexing' or 'pooling' in the context of software licenses?
Brightstar_Care Franchise · 2025 FDDAnswer from 2025 FDD Document
- b. Multiplexing. Hardware or software you use to
- · pool connections,
- reroute information,
- reduce the number of devices or users that directly access or use the software, or
- reduce the number of devices or users the software directly manages,
(sometimes referred to as "multiplexing" or "pooling"), does not reduce the number of licenses you need.
Source: Item 23 — RECEIPTS (FDD pages 118–387)
What This Means (2025 FDD)
According to Brightstar Care's 2025 Franchise Disclosure Document, 'multiplexing' or 'pooling' refers to the use of hardware or software to pool connections, reroute information, or reduce the number of devices or users that directly access or use the software. It also includes reducing the number of devices or users the software directly manages.
For a Brightstar Care franchisee, this means that employing such techniques does not decrease the number of software licenses required. Even if a franchisee uses multiplexing or pooling to manage software access, they must still acquire licenses for the total number of users or devices that ultimately utilize the software's functionality.
This requirement ensures that Brightstar Care franchisees properly license their software usage, regardless of the methods they employ to manage connections or access. It's a standard practice to prevent under-licensing and maintain compliance with software licensing agreements.