For Brightstar Care, what is the definition of 'concurrent users' in the context of user licenses?
Brightstar_Care Franchise · 2025 FDDAnswer from 2025 FDD Document
- a. User Licenses. In addition to the server software license, you must acquire user licenses for the total number of users that access the system database directly or indirectly. User licenses are specific to a system database and may not be used with or shared among different system databases. You may license concurrent users, named users, or the external connector depending on the type of access to the system database that the user requires. For users that are your or your affiliates' employees, contractors or agents, you must license concurrent users and named users. For all other access to the system database, including access where no individual users are involved you must license either the external connector, concurrent users or named users. "Concurrent users" are licenses that allow any individual to access the system database. The number of concurrent users licensed refers to the maximum number of individuals that may access the system database simultaneously, "Named users" are licenses that are specific to individual users and may not be shared among individual users. "Third party users" are any concurrent user or named user that is not your or your affiliates' employees, contractors or agents. "External connector" is a license that allows any third party user, application or device to access the system database. For additional information types of user licenses and license restrictions regarding user licenses, see http://www.microsoft.com/dynamics/purchase/editionsandlicensing.mspx.
Source: Item 23 — RECEIPTS (FDD pages 118–387)
What This Means (2025 FDD)
According to Brightstar Care's 2025 Franchise Disclosure Document, 'concurrent users' are defined in the context of software user licenses. Brightstar Care requires franchisees to acquire user licenses for anyone accessing the system database, whether directly or indirectly. These licenses are specific to each system database and cannot be shared across different databases.
For employees, contractors, or agents of the franchisee or their affiliates, Brightstar Care mandates licensing for both concurrent and named users. For any other type of access to the system database, including access where individual users are not involved, franchisees must license either the external connector, concurrent users, or named users.
'Concurrent users' are defined as licenses that allow any individual to access the system database. The number of concurrent user licenses a Brightstar Care franchisee has determines the maximum number of individuals who can access the system database at the same time. This is different from 'named users' which are licenses assigned to specific individuals and cannot be shared.