Is Brightstar Care currently implementing a mandatory advanced training program?
Brightstar_Care Franchise · 2025 FDDAnswer from 2025 FDD Document
- 3.2.4 While not currently in place, we may develop a mandatory advanced training program and require your key personnel (as we designate) to attend the advanced training, which will be held at our headquarters or another location we designate. We may charge a fee for this mandatory advanced training, and you must pay all travel expenses (transportation, hotel, meals, etc.) and related salary expenses. Except as stated below, we will not require more than two persons to each attend more than four days of additional mandatory advanced training during any running twelve-month period. All replacement branch manager/operations managers, DONs, and salespersons must complete our applicable training requirements within 90 days of hire. If we train any replacement managers, salesperson or DON, you must pay our then-current training fee and all travel expenses (transportation, hotel, meals, etc.) and related salary expenses for any replacement manager to attend training.
Source: Item 22 — CONTRACTS (FDD pages 117–118)
What This Means (2025 FDD)
According to Brightstar Care's 2025 Franchise Disclosure Document, while not currently in place, Brightstar Care may develop a mandatory advanced training program in the future. If implemented, Brightstar Care may require key personnel to attend this advanced training at their headquarters or another designated location.
Brightstar Care may charge a fee for this mandatory advanced training, and franchisees would be responsible for covering all travel expenses, including transportation, hotel, meals, and related salary expenses. Brightstar Care states that they will not require more than two persons to attend more than four days of additional mandatory advanced training during any running twelve-month period.
Replacement branch managers/operations managers, Directors of Nursing (DONs), and salespersons must complete Brightstar Care's applicable training requirements within 90 days of hire. If Brightstar Care trains any replacement managers, salesperson, or DON, the franchisee must pay the then-current training fee and all travel expenses for any replacement manager to attend training. This suggests that while an advanced program isn't currently mandatory, Brightstar Care retains the right to implement one, which could impact franchisees' operational costs and training obligations.