Who is the current recipient of the retention software payments made by Brightstar Care franchisees?
Brightstar_Care Franchise · 2025 FDDAnswer from 2025 FDD Document
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for retention software (this amount for retention software, which is currently paid to a third party, may be increased from time to time depending on what the third party chooses to charge); or
(ii) $1,000 per month, plus an estimated $165 - $378 per month for retention software (this amount for retention software, which is currently paid to a third party, may be increased from time to time depending on what the third party
Source: Item 6 — OTHER FEES (FDD pages 17–34)
What This Means (2025 FDD)
According to Brightstar Care's 2025 Franchise Disclosure Document, the retention software fee is currently paid to a third party. Franchisees may be charged either a flat fee or a variable fee for this software. The flat fee is $1,000 per month, while the variable fee is $165-$378 per month.
It is important to note that the amount charged for the retention software may increase if the third party vendor increases their rates. This means that a Brightstar Care franchisee's expenses for this software could fluctuate over time.
Prospective franchisees should confirm with Brightstar Care the identity of the current third-party vendor and inquire about the potential for future price increases. Understanding these costs is crucial for accurate financial planning.