Can the cost of retention software for Brightstar Care franchisees change?
Brightstar_Care Franchise · 2025 FDDAnswer from 2025 FDD Document
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for retention software (this amount for retention software, which is currently paid to a third party, may be increased from time to time depending on what the third party chooses to charge); or
(ii) $1,000 per month, plus an estimated $165 - $378 per month for retention software (this amount for retention software, which is currently paid to a third party, may be increased from time to time depending on what the third party
Source: Item 6 — OTHER FEES (FDD pages 17–34)
What This Means (2025 FDD)
According to Brightstar Care's 2025 Franchise Disclosure Document, the cost of retention software may change. Brightstar Care franchisees may either pay a flat amount for retention software or a monthly fee of $1,000 plus an estimated $165 - $378 per month for the software.
The FDD states that the amount paid for retention software, which is currently paid to a third party, may be increased from time to time depending on what the third party chooses to charge. This means that Brightstar Care does not control the pricing of the retention software directly, but rather it is subject to the pricing decisions of the third-party vendor providing the software.
As a prospective franchisee, it is important to factor in the potential for these increases when budgeting for ongoing operational costs. It would be prudent to inquire with Brightstar Care about the historical frequency and magnitude of such price changes to better anticipate future expenses.