What is the cost for on-site training provided by Brightstar Care, and what additional expenses are the franchisee responsible for?
Brightstar_Care Franchise · 2025 FDDAnswer from 2025 FDD Document
| Column 1 | Column 2 | Column 3 | Column 4 |
|---|---|---|---|
| Column 1* | Amount | Due Date | Remarks** |
| State EVV Version | $500 per EVV | Per occurrence; | See Note 5. We may |
| Upgrade Fee | version upgrade | paid upon receipt | increase this fee up to a |
| 1 2 1 8 - 11 1 | required by your state. You must submit the changes no less than 90 days before your state's effective date of the required change. | of invoice. Deducted from your bank account by BrightStar Technology or other approved vendor via EFT. | cap of $1,000. |
| State EVV Version | Up to additional $500 | Per occurrence; | |
| Upgrade Late | per each EVV | paid upon receipt | |
| Notice Fee | version upgrade submitted less than 90 days before your state's effective date of the required change. | of invoice. Deducted from your bank account by BrightStar Technology or other approved | |
| Additional training | $100 $200 / day man | vendor via EFT. | We recome the right to |
| Additional training to be provided on an | $100 - $200 / day per attendee for group | Upon receipt of invoice. | We reserve the right to increase training fees on |
| as-needed basis. | training programs | mivoice. | an as-needed basis to |
| as-necued basis. | plus travel to Bannockburn, IL or regional training location. $300 - $400 / day per attendee for advanced training. On-site training available on a resource-available basis at a cost of $500 - $600 / day per trainer, plus room, board, and travel for each trainer. | reflect increased costs, but no higher than $600/day per trainer. $\\\\\ |
Source: Item 6 — OTHER FEES (FDD pages 17–34)
What This Means (2025 FDD)
According to Brightstar Care's 2025 Franchise Disclosure Document, on-site training is available on a resource-available basis at a cost of $500 to $600 per day per trainer. In addition to this daily fee, the franchisee is responsible for covering the room, board, and travel expenses for each trainer.
Brightstar Care also offers additional training on an as-needed basis, with costs ranging from $100 to $200 per day per attendee for group training programs. This training may take place at Brightstar Care's corporate office in Bannockburn, IL, or at a regional training location. In addition to the training fees, franchisees are responsible for travel expenses to these locations. Advanced training is also available at a cost of $300 to $400 per day per attendee.
It's important to note that Brightstar Care reserves the right to increase training fees on an as-needed basis to reflect increased costs, but the fees will not exceed $600 per day per trainer. Furthermore, Brightstar Care may require corporate office and/or regional training for system-wide rollouts or for locations whose performance metrics fall below the top quartile. Understanding these potential training costs and associated expenses is crucial for franchisees to budget effectively and ensure they can adequately train their staff.