What constitutes a violation of the Cross Territory Service policy for a Brightstar Care franchisee?
Brightstar_Care Franchise · 2025 FDDAnswer from 2025 FDD Document
Referral sources are not exclusive, and you may call on referral sources outside your Protected Territory with prior notification in writing to the franchisee that owns the territory in which you will be marketing. All clients serviced must be in your Protected Territory and cannot be clients with service addresses, or services performed, in another protected territory held under a franchise agreement. You may not do staffing business outside your Protected Territory without our prior express written permission.
Source: Item 22 — CONTRACTS (FDD pages 117–118)
What This Means (2025 FDD)
According to Brightstar Care's 2025 Franchise Disclosure Document, franchisees are generally restricted from operating outside their designated territory. Specifically, a Brightstar Care franchisee violates the cross territory service policy if they service clients with service addresses or perform services in another protected territory held under a franchise agreement. Additionally, a franchisee cannot conduct staffing business outside their protected territory without prior express written permission from Brightstar Care.
Before contacting referral sources outside of their territory, a Brightstar Care franchisee must provide written notification to the franchisee who owns the territory where they intend to market. This notification is a prerequisite for any marketing activities outside the franchisee's protected territory.
Failure to adhere to these territorial restrictions could result in penalties or termination of the franchise agreement. It is important for prospective franchisees to understand the boundaries of their protected territory and the conditions under which they can operate outside of it to avoid violating the agreement.