Does Brightstar Care consider the provision of services to National Accounts customers by Brightstar Care, its affiliates, or other franchisees within a franchisee's Protected Territory a violation of territorial exclusivity?

According to Brightstar Care's 2025 Franchise Disclosure Document, the direct provision of services to National Accounts customers by Brightstar Care, its affiliates, or other franchisees does not constitute a violation of a franchisee's territorial exclusivity, even if those services are delivered from within the franchisee's protected territory. Brightstar Care retains the right to negotiate and enter into agreements to provide services to National Accounts customers, including those within a franchisee's protected territory.

This means that while a Brightstar Care franchisee is granted a protected territory, this protection does not extend to National Accounts. Brightstar Care, its affiliates, or other franchisees can service these National Accounts within a franchisee's territory without it being considered a breach of the franchise agreement. The franchisee is not entitled to compensation for work performed by others within their protected territory related to National Accounts.

This policy has significant implications for prospective franchisees. While franchisees are typically required to sign up to receive National Accounts business and service any National Accounts referred to them, they do not have exclusive rights to these accounts within their territory. This could impact a franchisee's potential revenue and market share, as Brightstar Care retains the right to manage these accounts independently. Prospective franchisees should carefully consider the potential impact of National Accounts on their business and discuss this policy in detail with Brightstar Care before investing in a franchise.