Where does Brightstar Care conduct the 'National Accounts Overview' training, and are there alternative locations?

According to Brightstar Care's 2025 Franchise Disclosure Document, the National Accounts Overview training is conducted in Bannockburn, IL, or any other location Brightstar Care may designate. As an alternative to a physical location, this training may also be completed via e-learning. This applies to both the 'National Accounts Overview' and the 'National Accounts Revenue Cycle Management' training programs.

This means that franchisees and their staff may have the flexibility to complete this training online, which can save on travel and accommodation costs. However, Brightstar Care retains the right to change the location of in-person training, so franchisees should confirm the location and format of the training prior to making travel arrangements.

It is common in the franchise industry for franchisors to offer training at their headquarters or designated training centers, but the availability of e-learning options provides added convenience. Franchisees should inquire about the specific format and location of the National Accounts Overview training when planning their initial training schedule.