What does the Brightstar Care Computer Infrastructure Package include?
Brightstar_Care Franchise · 2025 FDDAnswer from 2025 FDD Document
You must purchase and use any computer system software or hardware we develop or select, including all future updates, supplements, and modifications (the "Computer Infrastructure Package"). The Computer Infrastructure Package includes 4 desktop computers or laptops running current Microsoft Windows operating system and associated peripherals, including monitors, office suite and other software, local network router, other network accessories, a printer, a scanner, and any installation services to install in your office. We also strongly recommend that all computers utilize disk encryption software, which on some computer brands is available at no additional cost. The Computer Infrastructure Package also includes systems and software hosted by BrightStar Technology Group for your use, including the Athena Business System, Microsoft Dynamics GP accounting software, and other third-party software. The recommended mobile tablets with a keyboard and/or laptops for your Director(s) of Nursing to use in conjunction with ABS Mobile and the Computer Infrastructure Package are used to record and analyze all clinical, business and accounting information for the operation of your Agency.
In connection with your use of certain Microsoft software products, you must sign the Microsoft Dynamics GP Software Agreement to be Bound, a copy of which is attached to this Disclosure
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 47–67)
What This Means (2025 FDD)
According to Brightstar Care's 2025 Franchise Disclosure Document, the Computer Infrastructure Package includes specific hardware and software necessary for operating a Brightstar Care agency. This package consists of 4 desktop computers or laptops running a current Microsoft Windows operating system, along with associated peripherals such as monitors, an office suite, and other software. It also includes a local network router, other network accessories, a printer, a scanner, and installation services for the franchisee's office. Brightstar Care also strongly recommends that all computers utilize disk encryption software.
In addition to hardware, the Computer Infrastructure Package includes systems and software hosted by BrightStar Technology Group, such as the Athena Business System, Microsoft Dynamics GP accounting software, and other third-party software. Brightstar Care also recommends mobile tablets with a keyboard and/or laptops for the Director(s) of Nursing to use with ABS Mobile. These tools are intended to record and analyze all clinical, business, and accounting information for the operation of the Brightstar Care agency.
As a prospective franchisee, it's important to note that Brightstar Care reserves the right to specify different hardware and software systems in the future, including proprietary software developed by Brightstar Care or its affiliates. Franchisees are required to use the specified Computer Infrastructure Package and may not substitute other software for the Athena Business System without written permission. Franchisees must also sign the Microsoft Dynamics GP Software Agreement. The initial cost to purchase the Computer Infrastructure Package ranges from $4,000 to $9,500.