Can Brightstar Care change the reimbursement sources that a Brightstar Care franchisee must accept?
Brightstar_Care Franchise · 2025 FDDAnswer from 2025 FDD Document
The business environment affecting our franchise program is continually changing. We may develop other business activities or modify existing business activities in response to changes in the business environment, including those resulting from technological advances, e-commerce, expansion into new markets, changes in government reimbursement for home care services, and other factors that may not presently be anticipated. We reserve the right to change or modify the Licensed Marks, the Agency concept, the Operations Manual, and any proprietary software we require you to use. We may adopt and use new or modified trade names, trademarks, service marks, logos, equipment, software, products, techniques, or concepts. We may add new and different services and products, withdraw services or products, or change their names or image; redesign the trade dress, software programs, and equipment or fixture standards; or discontinue them as we deem appropriate. You must accept and use the changes as if they were part of this Agreement. If
changes are related to the Licensed Marks, then you will have one hundred twenty (120) days from the date of notice to implement any such changes under this Section 9.1.
Source: Item 16 — RESTRICTIONS ON WHAT THE FRANCHISEE MAY SELL (FDD pages 80–81)
What This Means (2025 FDD)
According to Brightstar Care's 2025 Franchise Disclosure Document, Brightstar Care has the right to modify the BrightStar Care Agency program, including changes resulting from changes in government reimbursement for home care services. As a result, Brightstar Care can require franchisees to accept new sources of reimbursement.
The FDD states that Brightstar Care may develop other business activities or modify existing business activities in response to changes in the business environment, including those resulting from technological advances, e-commerce, expansion into new markets, changes in government reimbursement for home care services, and other factors that may not presently be anticipated. Brightstar Care reserves the right to change or modify the Licensed Marks, the Agency concept, the Operations Manual, and any proprietary software they require the franchisee to use.
Brightstar Care may adopt and use new or modified trade names, trademarks, service marks, logos, equipment, software, products, techniques, or concepts. They may add new and different services and products, withdraw services or products, or change their names or image; redesign the trade dress, software programs, and equipment or fixture standards; or discontinue them as they deem appropriate. The franchisee must accept and use the changes as if they were part of the Franchise Agreement. The franchisee will have one hundred twenty (120) days from the date of notice to implement any such changes related to the Licensed Marks.