Can Brightstar Care change the goods and services that a Brightstar Care franchisee must offer?
Brightstar_Care Franchise · 2025 FDDAnswer from 2025 FDD Document
ness of any BrightStar Franchising, LLC executive or employee or BrightStar Technology Group, LLC executive or employee, or any abbreviation, acronym, phonetic variation, or visual variation of those words.
9. MODIFICATIONS.
9.1 Modifications to the BrightStar Care Agency Program
The business environment affecting our franchise program is continually changing. We may develop other business activities or modify existing business activities in response to changes in the business environment, including those resulting from technological advances, e-commerce, expansion into new markets, changes in government reimbursement for home care services, and other factors that may not presently be anticipated. We reserve the right to change or modify the Licensed Marks, the Agency concept, the Operations Manual, and any proprietary software we require you to use. We may adopt and use new or modified trade names, trademarks, service marks, logos, equipment, software, products, techniques, or concepts. We may add new and different services and products, withdraw services or products, or change their names or image; redesign the trade dress, software programs, and equipment or fixture standards; or discontinue them as we deem appropriate.
Source: Item 16 — RESTRICTIONS ON WHAT THE FRANCHISEE MAY SELL (FDD pages 80–81)
What This Means (2025 FDD)
According to Brightstar Care's 2025 Franchise Disclosure Document, Brightstar Care has the right to modify the BrightStar Care Agency Program, which includes the ability to add or withdraw services and products. As stated in Item 22, Brightstar Care may develop other business activities or modify existing business activities in response to changes in the business environment, including those resulting from technological advances, e-commerce, expansion into new markets, changes in government reimbursement for home care services, and other factors that may not presently be anticipated.
Brightstar Care reserves the right to change or modify the Licensed Marks, the Agency concept, the Operations Manual, and any proprietary software they require franchisees to use. They may adopt and use new or modified trade names, trademarks, service marks, logos, equipment, software, products, techniques, or concepts. They may add new and different services and products, withdraw services or products, or change their names or image; redesign the trade dress, software programs, and equipment or fixture standards; or discontinue them as they deem appropriate. Franchisees must accept and use the changes as if they were part of the Franchise Agreement.
If changes are related to the Licensed Marks, franchisees will have one hundred twenty (120) days from the date of notice to implement any such changes. This means that Brightstar Care franchisees must stay adaptable to changes implemented by the franchisor to remain compliant with the Brightstar Care franchise agreement.