Can Brightstar Care or BrightStar Technology require additional or substitute Third Party Materials for the Athena Business System (ABS)?
Brightstar_Care Franchise · 2025 FDDAnswer from 2025 FDD Document
1.8.1 You are responsible for purchasing or licensing any third-party software, programs, content, documentation, equipment, hardware, or other products that are designated by us or BrightStar Technology as being necessary for the use and operation of the ABS (the "Third Party Materials"). You acknowledge and agree that from time to time we or BrightStar Technology may require additional Third Party Materials or may substitute other Third Party Materials for those originally or previously required. To the extent any Third Party Materials are packed with, incorporated into, or embedded in the ABS or otherwise provided by us or BrightStar Technology hereunder, you agree to comply with the terms and conditions of the third-party licenses associated with such Third Party Materials. You are also responsible for purchasing, at your sole expense,
any software necessary to meet state-specific requirements of a state program or segment of business unique to your location and/or state.
Source: Item 22 — CONTRACTS (FDD pages 117–118)
What This Means (2025 FDD)
According to Brightstar Care's 2025 Franchise Disclosure Document, Brightstar Care or BrightStar Technology may require franchisees to purchase additional Third Party Materials or substitute other Third Party Materials for those previously required for the Athena Business System (ABS). These Third Party Materials are designated as necessary for the use and operation of the ABS.
As a Brightstar Care franchisee, you are responsible for purchasing or licensing any third-party software, programs, content, documentation, equipment, hardware, or other products designated as necessary for the ABS. This means that the initial costs of setting up the ABS may not be the only costs you incur, as Brightstar Care can mandate new software or equipment purchases down the line.
It is important to comply with the terms and conditions of any third-party licenses associated with these materials if they are incorporated into the ABS. Additionally, franchisees are responsible for purchasing any software necessary to meet state-specific requirements, which could add further to the expenses associated with operating the franchise.