How can the Brightstar Care Agency Program be modified?
Brightstar_Care Franchise · 2025 FDDAnswer from 2025 FDD Document
| Provision | Section in franchise or other agreement | Summary |
|---|---|---|
| with your ownership, management, operation, maintenance of, engagement in, consulting with, or having any interest in any Competing Business. | ||
| s. Modification of agreement | 9 and 20.3 10 of Standard Renewal Addendum 12 of Expansion Option Agreement | The Franchise Agreement (and Expansion Option Agreement) may not be modified except by a written agreement that you and we sign. We can modify or change the BrightStar Care Agency Program through changes in the Operations Manual and you are bound by the same. |
Source: Item 17 — RENEWAL, TERMINATION, TRANSFER AND DISPUTE RESOLUTION (FDD pages 81–92)
What This Means (2025 FDD)
According to Brightstar Care's 2025 Franchise Disclosure Document, the Franchise Agreement, as well as the Expansion Option Agreement, can only be modified through a written agreement signed by both the franchisee and Brightstar Care. However, Brightstar Care retains the right to modify or change the Brightstar Care Agency Program by making changes to the Operations Manual, which the franchisee is then obligated to follow. This means that while the core agreement requires mutual consent for changes, Brightstar Care has unilateral power to alter the operational aspects of the franchise through updates to the manual.
This provision is fairly standard in franchising, where franchisors need the flexibility to adapt to changing market conditions, new technologies, or evolving regulatory requirements. The Operations Manual typically covers day-to-day procedures, standards, and policies for running the franchise. Changes to the manual could include new service offerings, revised marketing strategies, updated technology platforms, or modifications to customer service protocols.
For a prospective Brightstar Care franchisee, this means that while the initial terms of the agreement are protected by the requirement for a written amendment, the way the business is run can evolve over time based on Brightstar Care's decisions. It is important for franchisees to stay informed about updates to the Operations Manual and understand how these changes might impact their business. Franchisees should also seek clarification from Brightstar Care regarding any changes that are unclear or that may require additional investment or training.