Under what conditions will Brain Balance provide consultation to the franchisee at no charge after the opening of the Franchised Business?
Brain_Balance Franchise · 2025 FDDAnswer from 2025 FDD Document
the Brain Balance Program®.
- (i) COMPANY will provide FRANCHISEE with assistance in planning the Grand Opening event, including marketing strategy, guest speaker suggestions, and event best practices recommendations.
- 9.02. After the opening of the Franchised Business by FRANCHISEE:
- (a) COMPANY will provide at no charge to FRANCHISEE (i) consultation initiated by or at the direction of COMPANY; or (ii) consultation regarding the continued implementation of the Licensed Technology if said implementation requires product, process, and/or service modification and/or alteration.
- (b) COMPANY will provide, in the event FRANCHISEE fails to master the principles and objectives of the Licensed Technology, System development results in new principles or protocols or upon the request of FRANCHISEE, at FRANCHISEE's office, and at FRANCHISEE'S sole cost and expense, additional training and consultation at a per diem payment of $1,000, including business development, marketing, organization, operation of its first or additional centers, and promotion of the Franchised Business. Any consulting services that last more than four (4) hours are to be considered a "full day." Consulting services lasting more than one half hour and less than four (4) hours are considered to be "half day," for which $500 will be paid. Time spent by a consultant lasting less than one half hour will not be considered consultation services. Services shall conform to those set forth above or as mutually agreed upon between the parties. If FRANCHISEE requests consulting services be performe
Source: Item 22 — CONTRACTS (FDD pages 70–72)
What This Means (2025 FDD)
According to the 2025 Brain Balance Franchise Disclosure Document, after the franchisee opens their Brain Balance center, the company will provide consultation at no charge under specific circumstances. Brain Balance will offer free consultation if it is initiated by or at the direction of the company. Additionally, consultation related to the continued implementation of the licensed technology is provided without charge if the implementation requires modifications or alterations to the product, process, or service.
However, if the franchisee needs additional training and consultation because they failed to master the principles and objectives of the licensed technology, or if system development results in new principles or protocols, the franchisee will incur costs. In these cases, Brain Balance will provide additional training and consultation at the franchisee's office at their sole cost and expense. The per diem payment for this service is $1,000, covering business development, marketing, organization, operation of the first or additional centers, and promotion of the franchised business.
It is important to note that any consulting services lasting more than four hours are considered a full day, while services lasting between one half hour and four hours are considered a half day, with a cost of $500. Time spent by a consultant lasting less than one half hour will not be considered consultation services. If the franchisee requests a specific individual to perform the consulting services, the per diem rate increases to $1,500, and the half-day rate becomes $750. However, Brain Balance is under no obligation to provide the services of a particular individual.
This arrangement provides franchisees with initial support and guidance at no cost under certain conditions, but it also highlights the importance of mastering the licensed technology and staying updated with system developments to avoid incurring additional expenses for further training and consultation. Franchisees should clarify with Brain Balance what constitutes 'implementation requiring product, process, and/or service modification and/or alteration' to fully understand when free consultation applies.