What three positions must a Brain Balance franchisee employ at all times, starting from the opening of the Center?
Brain_Balance Franchise · 2025 FDDAnswer from 2025 FDD Document
gulations of the state and locality in which it is located.
- 10.11. FRANCHISEE shall keep the Franchised Business open and in normal operation as BBF may specify in the Manual or otherwise in writing. FRANCHISEE shall maintain, at all times, a full-time staff of no less than a Center Director and a Program Director, and an appropriate number of Program Coaches, who may be part-time, as required to deliver the services as we require. In addition, if FRANCHISEE does not contract with a Call Center, FRANCHISEE must engage the services of a full-time employee whose sole responsibility will be to respond to inbound inquiries for Program services. At the discretion of COMPANY, FRANCHISEE may work in the Center in one of the above positions but if they do not they must appropriately train individuals to fill each role. After Soft Opening, FRANCHISEE shall be responsible, at their own expense, for training any new staff who are
Source: Item 15 — OBLIGATION TO PARTICIPATE IN THE ACTUAL OPERATION OF THE FRANCHISED BUSINESS (FDD page 53)
What This Means (2025 FDD)
According to Brain Balance's 2025 Franchise Disclosure Document, franchisees must maintain a full-time Center Director and Program Director. They must also employ an appropriate number of Program Coaches, who may be part-time, to deliver the services required by Brain Balance.
Additionally, if a Brain Balance franchisee chooses not to contract with a call center, they must employ a full-time employee whose sole responsibility is to respond to inquiries about the Brain Balance program. The franchisee has the option to work in one of the aforementioned positions themselves. However, if they choose not to, they must ensure that individuals are properly trained to fulfill each role.
After the soft opening of the Brain Balance center, the franchisee is responsible for covering the expenses of training any new staff members. If a new Center Director or Program Director is hired, the franchisee must send them to the next regularly scheduled initial training session, which costs $300.