What staffing requirements does Brain Balance impose on franchisees?
Brain_Balance Franchise · 2025 FDDAnswer from 2025 FDD Document
gulations of the state and locality in which it is located.
- 10.11. FRANCHISEE shall keep the Franchised Business open and in normal operation as BBF may specify in the Manual or otherwise in writing. FRANCHISEE shall maintain, at all times, a full-time staff of no less than a Center Director and a Program Director, and an appropriate number of Program Coaches, who may be part-time, as required to deliver the services as we require. In addition, if FRANCHISEE does not contract with a Call Center, FRANCHISEE must engage the services of a full-time employee whose sole responsibility will be to respond to inbound inquiries for Program services. At the discretion of COMPANY, FRANCHISEE may work in the Center in one of the above positions but if they do not they must appropriately train individuals to fill each role. After Soft Opening, FRANCHISEE shall be responsible, at their own expense, for training any new staff who are
Source: Item 22 — CONTRACTS (FDD pages 70–72)
What This Means (2025 FDD)
According to Brain Balance's 2025 Franchise Disclosure Document, franchisees must maintain a full-time staff that includes a Center Director and a Program Director. In addition to these roles, an appropriate number of Program Coaches must be employed, who may be part-time, to adequately deliver the services required by Brain Balance.
If a franchisee chooses not to contract with an external call center, they are obligated to hire a full-time employee whose primary responsibility is to handle inbound inquiries regarding the Brain Balance Program. The franchisor, Brain Balance, retains the discretion to allow the franchisee to work in one of the aforementioned positions themselves. However, if the franchisee opts not to fill one of these roles directly, they are responsible for ensuring that appropriately trained individuals are hired to fulfill each position's duties.
Following the soft opening of the franchise, the franchisee assumes full responsibility for the training expenses of any new staff members hired to work at the Brain Balance center. Furthermore, Brain Balance requires that any newly appointed Center Director or Program Director attend the next scheduled Initial Training session. The franchisee will incur a charge of $300 for this training.