According to Brain Balance's 2025 Franchise Disclosure Document, the Operations Manual includes a section dedicated to a "Bounced Payment Policy" along with a "Fee Schedule." This indicates that Brain Balance has established procedures and fees associated with handling bounced payments, presumably from customers of the franchise.

As a prospective franchisee, it is important to carefully review the Brain Balance Operations Manual to understand the specifics of this policy. This includes understanding the circumstances under which a payment is considered "bounced," the fees that are charged to customers (and potentially the franchisee), and the procedures for collecting the outstanding payment. Understanding the policy will help in managing customer accounts and minimizing financial losses due to bounced payments.

Franchisees should also inquire about any training or support provided by Brain Balance in implementing and managing this policy. This may include guidance on communicating with customers about bounced payments, setting up payment plans, or utilizing third-party collection services. Understanding the full scope of the policy and the available support will be crucial for the financial health of the franchise.