What restrictions apply to the content of individual email communications that a Brain Balance franchisee conducts without prior written approval?
Brain_Balance Franchise · 2025 FDDAnswer from 2025 FDD Document
- (c) FRANCHISEE may conduct individual email communications without first obtaining company's written approval, but the contents of such communications must comply with requirements and restrictions contained in the Operations Manual.
In addition, FRANCHISEE must obtain company's prior written approval for any and all email addresses other than the email address assigned to FRANCHISEE by company.
FRANCHISEE may not obtain (800), (888), or similar toll free telephone numbers or use any email address containing the words "BBF," "Brain Balance®," or "Brain Balance Program®" as part of the telephone number or address, except as may be set forth in the Operations Manual.
Source: Item 22 — CONTRACTS (FDD pages 70–72)
What This Means (2025 FDD)
According to Brain Balance's 2025 Franchise Disclosure Document, a franchisee can send individual email communications without getting prior written approval from Brain Balance. However, the content of these emails must adhere to the requirements and restrictions outlined in the Brain Balance Operations Manual.
Additionally, a franchisee must obtain prior written approval from Brain Balance for any email addresses they intend to use, other than the email address that Brain Balance assigns to them. Franchisees are also restricted from obtaining toll-free telephone numbers such as (800) or (888), or using any email address that includes the terms "BBF," "Brain Balance®," or "Brain Balance Program®," unless specifically allowed in the Operations Manual.
In effect, while Brain Balance allows some autonomy in email communication, it retains control over branding and requires adherence to operational standards. A prospective franchisee should carefully review the Operations Manual to understand the specific restrictions and requirements for email communications to ensure compliance and avoid potential breaches of the franchise agreement.