Is Brain Balance required to provide ongoing supervision or assistance after the franchised business opens?
Brain_Balance Franchise · 2025 FDDAnswer from 2025 FDD Document
Continuing Obligations
During the operation of the franchised business:
- (a) We will make additional training and consulting services available to you and your employees we deem necessary and appropriate. Such services will be provided at your cost and expense: (1) if you request additional training or consulting services; (2) if you fail to master the principles and objectives of the Licensed Technology; (3) if new principles or protocols are developed for the System; or (4) if you replace your Center Director or Program Director (Franchise Agreement §9.02(a) and (b)).
- (b) We will provide Advanced Training which will include on-going training through webinars, courses within the Brain Balance Training Site, and workshops to all franchisees, at your cost and expense, which may be related to enrollment enhancement, assessment and program delivery, and marketing, up to two (2) times per year (Franchise Agreement §6.05).
- (c) We will provide to you methods for development of the Franchised Business, including marketing and methods to obtain clients (Franchise Agreement §9.02(c)).
- (d) We will provide you with modifications, additions, and deletions to the Operations Manual (Franchise Agreement §9.02(f)) as we deem necessary in our discretion.
- (e) We will provide you with modifications, additions, and deletions to the Software (Application License Agreement §1(a) A) as we deem necessary in our discretion.
- (f) We will provide continuing advisory assistance to you as we deem appropriate (Franchise Agreement §9.02(d)).
- (g) We will make available to you, from time to time, advertising and promotional materials for use by your Center prepared by our advertising agencies and marketing company (Franchise Agreement §9.02(h)).
- (h) We will provide you with specifications and resources for selecting the services of a Call Center to assist your Center with sales calls and enrollment enhancement (Franchise Agreement §6.10).
- (i) We will arrange for a sales lead management and data system platform (CRM) for use throughout the System (Franchise Agreement §6.06).
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEM, AND TRAINING (FDD pages 36–47)
What This Means (2025 FDD)
According to Brain Balance's 2025 Franchise Disclosure Document, Brain Balance does provide continuing obligations during the operation of the franchised business. Brain Balance will make additional training and consulting services available to the franchisee and their employees that Brain Balance deems necessary and appropriate. These services are at the franchisee's cost and expense and include situations where the franchisee requests additional training, fails to master the licensed technology, if new system protocols are developed, or if the franchisee replaces their Center Director or Program Director.
Brain Balance also provides advanced training through webinars, courses within the Brain Balance Training Site, and workshops up to two times per year, also at the franchisee's expense. These advanced trainings may be related to enrollment enhancement, assessment and program delivery, and marketing. Brain Balance will provide methods for development of the franchised business, including marketing and methods to obtain clients.
Additionally, Brain Balance will provide modifications, additions, and deletions to the Operations Manual and the Software as they deem necessary. They will also provide continuing advisory assistance as they deem appropriate and will make available advertising and promotional materials for use by the franchisee's center. Brain Balance will provide specifications and resources for selecting the services of a Call Center and will arrange for a sales lead management and data system platform for use throughout the system.