What is the required action for Brain Balance users who suspect an error in the software?
Brain_Balance Franchise · 2025 FDDAnswer from 2025 FDD Document
- (c) Users shall notify the support personnel of suspected Error(s) exhibited by the Software that the User believes requires Maintenance. Support personnel shall respond by confirming receipt of the notification and a reasonable estimate of the time required for diagnosis and resolution of the Error(s). Licensor shall use its commercially reasonable efforts to take the necessary steps to provide an Error Correction within a reasonable time.
- (d) Licensor shall provide the Licensee such update releases containing changes to the Software for Error Correction ("Update Releases") and upgrades to new versions of the Software ("Upgrades") as are provided to its other licensees of the Software. In addition to Error Correction, Update Releases may also contain, at Licensor's sole discretion, enhancements to the Software or Software Materials.
Source: Item 23 — RECEIPTS (FDD pages 72–292)
What This Means (2025 FDD)
According to Brain Balance's 2025 Franchise Disclosure Document, if a user suspects an error in the software that requires maintenance, they must notify the support personnel. The support personnel will then respond by confirming receipt of the notification and provide a reasonable estimate of the time needed to diagnose and resolve the error. Brain Balance will use commercially reasonable efforts to provide an error correction within a reasonable time.
Brain Balance also provides licensees with update releases containing changes to the software for error correction and upgrades to new versions of the software as provided to its other licensees. These update releases may also include enhancements to the software or software materials at Brain Balance's discretion.
This means that Brain Balance franchisees are expected to report any software errors they encounter. Brain Balance commits to addressing these errors through maintenance and updates, ensuring the software remains functional and up-to-date. However, Brain Balance does not guarantee that all errors can or will be corrected.