What other reasonable assistance is a Brain Balance Licensee required to provide to Licensor for maintenance?

According to the 2025 Brain Balance Franchise Disclosure Document, franchisees must provide other reasonable assistance that the company may request for maintenance. This includes providing sample output and other diagnostic information as may be required by Brain Balance for maintenance.

In practical terms, this means that if Brain Balance's support team needs to troubleshoot software or system issues, franchisees are expected to cooperate by supplying data, reports, or other information that can help diagnose the problem. This could involve running specific tests, capturing screenshots, or providing detailed descriptions of the issues encountered.

This requirement ensures that Brain Balance can effectively maintain and improve its software and systems by leveraging the real-world experiences and data from its franchisees. Franchisees should be prepared to allocate time and resources to fulfill these requests, as it is a condition of their franchise agreement. While the term 'reasonable assistance' is somewhat subjective, it implies that requests should not be overly burdensome or disruptive to the franchisee's operations.