Does Brain Balance provide guidance on PCI compliance, and if so, where can I find it?
Brain_Balance Franchise · 2025 FDDAnswer from 2025 FDD Document
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All franchise operations must be PCI-DSS-compliant in order to accept credit card payments. You may not store any credit card or bank information in our systems.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEM, AND TRAINING (FDD pages 36–47)
What This Means (2025 FDD)
According to Brain Balance's 2025 Franchise Disclosure Document, all franchise operations must be PCI-DSS compliant to accept credit card payments. Franchisees are prohibited from storing any credit card or bank information within Brain Balance's systems. Further details regarding PCI-DSS compliance can be found in the Operations Manual.
Item 11 also lists 'PCI Compliance' as a section within the 'Accounting' portion of the Operations Manual. This section is listed alongside other accounting-related topics such as creating invoices, reconciliation, royalty payments, and audits.
Prospective franchisees should consult the Brain Balance Operations Manual for specific guidance on achieving and maintaining PCI compliance, as this is a mandatory requirement for processing credit card payments within the franchise system.