What will Brain Balance provide to the franchisee regarding the operation of the franchised business?
Brain_Balance Franchise · 2025 FDDAnswer from 2025 FDD Document
rvices business or other business that competes with the Franchised business, whether as partner, stockholder, member, officer, director, employee, representative, or in any other capacity.
9. ADDITIONAL OBLIGATIONS OF COMPANY
- 9.01. Prior to the opening of the Franchised Business by FRANCHISEE:
- (a) COMPANY will advise and counsel FRANCHISEE regarding Center location, in the preparation of an office layout and in the selection of center furnishings and equipment in accordance with the terms of the Operations Manual (as hereinafter defined).
- (b) COMPANY will provide FRANCHISEE with basic methods, assessment tools and tests to be used at the Standard Brain Balance Center location, protocols, and procedures for operating the Franchised Business and with customized software for operating the Brain Balance Program® and for capturing client statistical data for inclusion in the database.
- (c) COMPANY will provide FRANCHISEE with a list of equipment and services required for use at the Center.
- (d) COMPANY will provide (i) an on-line training program that will require approximately 24 hours of time, depending on the user's background in the areas covered and their familiarity with the substantive concepts; (ii) and, at your option, up to five (5) days at our training location at the training facility COMPANY designates. FRANCHISEE may, at COMPANY's discretion, also be required to travel with FRANCHISEE's staff to an approved regional Center to complete shadow training for 2-3 days, depending upon regional staff availability (the "Initial Training Program"). Although the cost of training will be borne by COMPANY, FRANCHISEE shall bear the cost of transportation, meals, and lodging, if any, of those who attend the Initial Training Program and salaries of any of FRANCHISEE's employees attending the Initial Training Program.
- (e) COMPANY shall make available electronically to FRANCHISEE one (1) copy of the Operations Manual, the training manual and form templates (as hereinafter defined) for the term of the Franchise Agreement, which may be amended as provided herein and other training materials.
- (f) COMPANY will advise FRANCHISEE in staffing requirements for operating a Franchised Business.
- (g) COMPANY will license to FRANCHISEE the Software under the Application License Agreement as more fully set forth in Section 15.
- (h) COMPANY will provide FRANCHISEE with the methods, a copy of the assessment tools and tests to be used at the Standard Brain Balance Center location, protocols, and procedures to enable FRANCHISEE to implement the Brain Balance Program®.
- (i) COMPANY will provide FRANCHISEE with assistance in planning the Grand Opening event, including marketing strategy, guest speaker suggestions, and event best practices recommendations.
- 9.02. After the opening of the Franchised Business by FRANCHISEE:
- (a) COMPANY will provide at no charge to FRANCHISEE (i) consultation initiated by or at the direction of COMPANY; or (ii) consultation regarding the continued implementation of the Licensed Technology if said implementation requires product, process, and/or service modification and/or alteration.
- (b) COMPANY will provide, in the event FRANCHISEE fails to master the principles and objectives of the Licensed Technology, System development results in new principles or protocols or upon the request of FRANCHISEE, at FRANCHISEE's office, and at FRANCHISEE'S sole cost and expense, additional training and consultation at a per diem payment of $1,000, including business development, marketing, organization, operation of its first or additional centers, and promotion of the Franchised Business. Any consulting services that last more than four (4) hours are to be considered a "full day." Consulting services lasting more than one half hour and less than four (4) hours are considered to be "half day," for which $500 will be paid. Time spent by a consultant lasting less than one half hour will not be considered consultation services. Services shall conform to those set forth above or as mutually agreed upon between the parties. If FRANCHISEE requests consulting services be performe
Source: Item 22 — CONTRACTS (FDD pages 70–72)
What This Means (2025 FDD)
According to the 2025 Brain Balance Franchise Disclosure Document, Brain Balance provides franchisees with several forms of support both before and after the opening of their franchised business. Prior to opening, Brain Balance will advise on center location, office layout, and the selection of furnishings and equipment, all in accordance with the Operations Manual. They will also provide the franchisee with basic methods, assessment tools and tests, protocols, procedures, and customized software for operating the Brain Balance Program and capturing client data. Additionally, Brain Balance will supply a list of required equipment and services.
Brain Balance offers an Initial Training Program that includes an online training program requiring approximately 24 hours to complete, and, at the franchisee's option, up to five days at a designated training facility. Franchisees may also be required to complete shadow training at an approved regional center for 2-3 days. While the cost of training is covered by Brain Balance, the franchisee is responsible for transportation, meals, lodging, and salaries for their employees attending the Initial Training Program. Brain Balance also makes available electronically one copy of the Operations Manual, the training manual, and form templates for the term of the Franchise Agreement. Furthermore, Brain Balance will advise franchisees on staffing requirements and assist in planning the Grand Opening event, including marketing strategy, guest speaker suggestions, and event best practices recommendations.
After the Brain Balance center opens, Brain Balance will provide consultation at no charge if initiated by Brain Balance or regarding the continued implementation of the Licensed Technology, especially if it requires modification or alteration. However, if a franchisee fails to master the principles of the Licensed Technology, or if new principles or protocols are developed, Brain Balance will provide additional training and consultation at the franchisee's office, at the franchisee's sole cost and expense. This additional training is available at a per diem rate of $1,000, covering business development, marketing, organization, operation of centers, and promotion. Consulting services lasting more than four hours are considered a full day, while services lasting between one half hour and four hours are considered a half day, costing $500. If the franchisee requests a specific individual for consulting services, the per diem rate is $1,500, and the half-day rate is $750. Brain Balance is under no obligation to provide a particular individual for these services.