What are the permitted activities that a Brain Balance franchisee can conduct at their standard Center location for Satellite Center customers?
Brain_Balance Franchise · 2025 FDDAnswer from 2025 FDD Document
You must operate your Center from one business location, except that if you operate a Satellite Center you are permitted to provide intake services for your Satellite Center customers at your standard Center location and conduct certain other administrative functions for the Satellite Center at the standard Center location.
Source: Item 12 — TERRITORY (FDD pages 47–49)
What This Means (2025 FDD)
According to Brain Balance's 2025 Franchise Disclosure Document, a franchisee operating a Satellite Center is permitted to provide intake services for their Satellite Center customers at their standard Center location. Additionally, the franchisee can conduct certain administrative functions for the Satellite Center at the standard Center location.
This means that while the Satellite Center may serve as a local point of contact or service delivery location, some core functions like initial customer assessments (intake services) and back-office tasks are handled at the main Brain Balance Center. This could be beneficial for franchisees as it centralizes some operations, potentially leading to cost savings and better resource allocation.
However, the FDD does not specify exactly which administrative functions can be conducted at the standard Center. A prospective franchisee should seek clarification from Brain Balance regarding the specific administrative functions that can be handled at the standard Center. This will help in understanding the operational division between the standard and Satellite Centers and in planning resource allocation.