What part-time staff is a Brain Balance franchisee required to maintain?
Brain_Balance Franchise · 2025 FDDAnswer from 2025 FDD Document
FRANCHISEE shall maintain, at all times, a full-time staff of no less than a Center Director and a Program Director, and an appropriate number of Program Coaches, who may be part-time, as required to deliver the services as we require.
In addition, if FRANCHISEE does not contract with a Call Center, FRANCHISEE must engage the services of a full-time employee whose sole responsibility will be to respond to inbound inquiries for Program services.
At the discretion of COMPANY, FRANCHISEE may work in the Center in one of the above positions but if they do not they must appropriately train individuals to fill each role.
After Soft Opening, FRANCHISEE shall be responsible, at their own expense, for training any new staff who are engaged to work at FRANCHISEE's Center.
Source: Item 22 — CONTRACTS (FDD pages 70–72)
What This Means (2025 FDD)
According to Brain Balance's 2025 Franchise Disclosure Document, franchisees must maintain a full-time staff consisting of a Center Director and a Program Director. In addition to these full-time roles, franchisees must also employ an appropriate number of Program Coaches. The number of Program Coaches needed will depend on the requirements to deliver the services as mandated by Brain Balance.
These Program Coaches can be part-time employees, offering some flexibility in staffing. The franchisee is responsible for training any new staff engaged to work at the Brain Balance center after the soft opening. If the franchisee chooses not to work in one of the full-time positions (Center Director or Program Director), they must ensure that individuals are appropriately trained to fill each role.
Furthermore, if a Brain Balance franchisee does not contract with a call center, they are required to employ a full-time employee whose sole responsibility is to respond to inbound inquiries for program services. This ensures that all potential client inquiries are promptly and professionally addressed.