What are the options available to a Brain Balance franchisee for handling inbound inquiries for Program services?

According to the 2025 Brain Balance Franchise Disclosure Document, franchisees have two options for managing inbound inquiries regarding program services. A franchisee can either contract with a call center to handle these inquiries, or they must employ a full-time staff member whose primary responsibility is to respond to these inquiries.

If a franchisee chooses not to use a call center, they are obligated to hire a full-time employee dedicated solely to addressing inbound inquiries about Brain Balance's program services. This ensures that all potential clients receive prompt and informative responses, which can be crucial for converting inquiries into enrollments.

This requirement ensures that all inbound inquiries are handled promptly and professionally, which is essential for maintaining brand standards and maximizing potential enrollment. The cost of either contracting with a call center or hiring a full-time employee must be factored into the franchisee's operating expenses.