Is the number of Program Coaches a Brain Balance franchisee must maintain specified as a minimum?
Brain_Balance Franchise · 2025 FDDAnswer from 2025 FDD Document
FRANCHISEE shall maintain, at all times, a full-time staff of no less than a Center Director and a Program Director, and an appropriate number of Program Coaches, who may be part-time, as required to deliver the services as we require.
In addition, if FRANCHISEE does not contract with a Call Center, FRANCHISEE must engage the services of a full-time employee whose sole responsibility will be to respond to inbound inquiries for Program services.
At the discretion of COMPANY, FRANCHISEE may work in the Center in one of the above positions but if they do not they must appropriately train individuals to fill each role.
Source: Item 22 — CONTRACTS (FDD pages 70–72)
What This Means (2025 FDD)
According to Brain Balance's 2025 Franchise Disclosure Document, franchisees must maintain a full-time staff that includes a Center Director and a Program Director. The number of Program Coaches required is not specified as a minimum number, but rather as 'an appropriate number' to deliver the services Brain Balance requires. These Program Coaches may be part-time employees.
This means that the franchisee has some flexibility in determining the number of Program Coaches needed, but they must ensure they have enough staff to meet Brain Balance's service delivery standards. The exact number of Program Coaches will likely depend on the center's size, the number of clients, and the specific programs offered.
It is also important to note that if a Brain Balance franchisee does not contract with a call center, they must employ a full-time employee to handle inbound inquiries about program services. The franchisee or a trained individual must fill the roles of Center Director and Program Director. Franchisees should discuss with Brain Balance what constitutes an 'appropriate number' of Program Coaches for their specific center to ensure compliance and optimal service delivery.