To ensure secure and consistent communication, all franchisees are required to use Brain Balance's email system. Each Center will be assigned a primary email address along with two (2) additional accounts, one of which will be designated for the Center owner to receive sensitive communications.

Manuals

[Item 11: FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEM, AND TRAINING]

Computer(s) and tablet(s) are used for recording client data and other recordkeeping and central functions. We maintain a central application into which information from all Centers' computers are transmitted. You must also install, maintain, and upgrade during the term of the Franchise Agreement an Internet connection and a Brain Balance Center domain email account for your Center. You must use this email address for all email communication between you, your staff, and us. The Software Agreement specifies that you use the most recent version of Google Chrome. We are not required to provide or assist in your obtaining, installing or maintaining of the hardware, local area network (LAN), or Internet connectivity. You further understand that without these properly functioning, you may not be able to access our applications.

All franchise operations must be PCI-DSS-compliant in order to accept credit card payments. You may not store any credit card or bank information in our systems. For more information regarding PCI-DSS compliance please refer to the Operations Manual.

We have the right at any time, to independently retrieve, poll, and use for any purpose all data and information from your computer system as we, in our sole discretion, deem necessary or desirable, with the costs of such retrieval to be borne by us. This will include client information that is collected by us in a central location and may be transmitted to an approved research facility, with which we have a cooperative data sharing arrangement, for coordination, analysis, and publication. There are no contractual limitations on our right to access the information and data. To ensure full operational efficiency and optimum communication capability among computer systems installed by you, us, and other franchisees, you must, at your own expense, keep the computer system in good maintenance and repair, and promptly install such upgrades, additions, changes, modifications, substitutions, and/or replacements to the computer hardware, software, networking/connectivity devices and configurations, telephone and power lines, and other computer-related facilities as we may direct. There is no contractual limitation on the frequency and cost of these obligations (Franchise Agreement Section 18). We cannot estimate the cost of maintaining, updating, or upgrading your computer system or its components because it will depend on your repair history, local costs of computer maintenance services in your area, and technological advances, which we cannot predict at this time.

[Item 11: FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEM, AND TRAINING]

You need to have access to the Internet with a minimum download speed of 50 MB per second. You also are required to have up to date virus protection software on all PC or Mac computers. Any associated costs with connectivity, router, wireless access point, firewall, anti-virus software, and hardware are your responsibility. Specific details regarding hardware and software requirements are included in the Operations Manual. We do not have any obligation, nor have we contracted with any third parties, to provide any ongoing maintenance, repairs, upgrades, or updates to your computer hardware system.

Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEM, AND TRAINING (FDD pages 36–47)