What does 'Maintenance' mean in the context of the Brain Balance License Agreement?
Brain_Balance Franchise · 2025 FDDAnswer from 2025 FDD Document
"Maintenance" means Error Corrections and provision of Update Releases, whether by telephone, electronic mail, fax or other delivery. Maintenance shall be within reasonable limits, as determined by Licensor, and does not include requests for basic product training or technical consulting.
Source: Item 23 — RECEIPTS (FDD pages 72–292)
What This Means (2025 FDD)
According to Brain Balance's 2025 Franchise Disclosure Document, 'Maintenance' within the context of the License Agreement refers to 'Error Corrections' and the provision of 'Update Releases.' These services are delivered via telephone, electronic mail, fax, or other means.
However, the scope of 'Maintenance' is subject to limitations determined by Brain Balance. It explicitly excludes requests for basic product training or technical consulting. This means that while Brain Balance will address software errors and provide updates, franchisees will need to seek alternative resources for initial training or in-depth technical assistance beyond the scope of error correction and updates.
This definition is important for prospective Brain Balance franchisees to understand, as it clarifies the boundaries of the technical support they can expect under the License Agreement. Franchisees should budget and plan for additional training or consulting resources if they anticipate needing support beyond error corrections and software updates.