According to Brain Balance's 2025 Franchise Disclosure Document, maintenance for the Brain Balance software is provided for the term of the agreement. The maintenance fees are payable annually, as detailed in Exhibit B. This means that as long as a franchisee is within the term of their franchise agreement and pays the annual maintenance fees, they are entitled to receive software maintenance and support from Brain Balance.

This arrangement ensures that franchisees have ongoing access to necessary software updates, error corrections, and support, which is crucial for the smooth operation of their Brain Balance centers. The annual payment structure allows Brain Balance to continuously fund and improve their software, benefiting all franchisees. Franchisees should review Exhibit B to fully understand the costs associated with the annual maintenance fees.

However, it is important for prospective franchisees to understand the full scope of the 'Term of the Agreement' and what happens if the agreement is terminated early, either voluntarily or due to default. Franchisees should also clarify what specific services are included in the maintenance and support, the expected response times for support requests, and the process for requesting and receiving error corrections or software updates.