What is included in 'Maintenance' for Brain Balance, and what is excluded based on the Licensor's determination?

According to the 2025 Brain Balance Franchise Disclosure Document, 'Maintenance' refers to error corrections and the provision of update releases, delivered via telephone, electronic mail, fax, or other means. This maintenance is subject to reasonable limits as determined by the licensor.

Specifically excluded from Brain Balance's maintenance are requests for basic product training or technical consulting. This means that while franchisees can expect support for software errors and updates, they will need to seek alternative resources for initial training on the software or for more in-depth technical advice.

Additionally, Brain Balance will not be obligated to provide maintenance or support for licensee-provided hardware, operating systems, networks, and connectivity. Support is also excluded for any software other than the licensed software, or for the software if it has been altered by anyone other than Brain Balance or its representatives. Maintenance does not cover viruses, damage to the software or data not caused by Brain Balance, or modifications to licensee hardware, operating systems, third-party software, data feeds, or external data.

This distinction is important for prospective Brain Balance franchisees to understand, as it clarifies the scope of technical support they can expect to receive and what responsibilities they will need to handle independently or through other service providers. Franchisees should factor these exclusions into their operational planning and budget.