If a Brain Balance franchisee does not contract with a call center, what staffing obligation do they have?
Brain_Balance Franchise · 2025 FDDAnswer from 2025 FDD Document
FRANCHISEE shall maintain, at all times, a full-time staff of no less than a Center Director and a Program Director, and an appropriate number of Program Coaches, who may be part-time, as required to deliver the services as we require.
In addition, if FRANCHISEE does not contract with a Call Center, FRANCHISEE must engage the services of a full-time employee whose sole responsibility will be to respond to inbound inquiries for Program services.
At the discretion of COMPANY, FRANCHISEE may work in the Center in one of the above positions but if they do not they must appropriately train individuals to fill each role.
Source: Item 22 — CONTRACTS (FDD pages 70–72)
What This Means (2025 FDD)
According to the 2025 Brain Balance Franchise Disclosure Document, franchisees must maintain a minimum staff to operate their center. Specifically, if a Brain Balance franchisee chooses not to contract with a call center, they are obligated to employ a full-time staff member.
This full-time employee's primary and sole responsibility must be to handle and respond to all inbound inquiries regarding the Brain Balance program services. This ensures that all potential customer inquiries are promptly and professionally addressed, which is crucial for attracting and retaining clients.
In addition to this dedicated role, Brain Balance requires franchisees to maintain a full-time Center Director and a Program Director. They must also employ an appropriate number of part-time or full-time Program Coaches to effectively deliver the Brain Balance program services. The franchisee has the option to personally fulfill any of these roles, but if they choose not to, they must ensure that individuals are properly trained to fill each position.