What are the fees for additional training or consultation services provided to a Brain Balance franchisee, and what expenses are the franchisee responsible for?
Brain_Balance Franchise · 2025 FDDAnswer from 2025 FDD Document
on assessment and exercises software COMPANY has commissioned to function within the Brain Balance® Protocols and the required accounting software to submit the financial records required in Section 7.
6.05. Advanced Training and Consultation Services
- (a) FRANCHISEE shall be required to attend and pay for Advanced Training which will include on-going training through webinars, courses within the Brain Balance Training Site, and workshops which may be related to enrollment enhancement, Sensory Motor and academic administration, and marketing, up to two (2) times per year, for a period of between one (1) and five (5) days. Attendance is mandatory for either the Center Director or Program Director when this Advanced Training is offered by FRANCHISOR. FRANCHISEE is responsible for the travel costs of its employees and personnel.
- (b) FRANCHISEE shall be required to attend and pay for additional training or consultation services provided by COMPANY in any of the following circumstances: (1) if requested by FRANCHISEE, (2) required by COMPANY in the event FRANCHISEE fails to master the principles and objectives of the Licensed Technology, (3) System development results in new principles or protocols, or (4) FRANCHISEE replaces either the Center Director or Program Director. Such consultation services will be charged at a half-day rate of $500 (less than 4 hours of training) and full-day rate of $1,000, plus airfare, lodging, and travel expenses. Alternatively, FRANCHISEE may send a new Center Director or Program Director to the next regularly scheduled Initial Training session at a cost of $300. Fees will be transferred to FRANCHISOR via ACH.
6.06. Customer Relations Management System (CRM)
FRANCHISEE shall enroll their Center in an approved Customer Relations Management System (CRM).
6.07. Program Kits
FRANCHISEE shall be required to purchase from COMPANY's designated supplier and maintain at the Center a minimum inventory of program kits. FRANCHISEE shall purchase kits sufficient to provide initial inventory for the programs FRANCHISEE will offer.
6.08. Grand Opening
FRANCHISEE shall be responsible for its promotional costs in connection with the Grand Opening. FRANCHISOR does not collect a Grand Opening fee.
6.09. Pre-printed marketing materials
FRANCHISEE shall purchase advertising and promotional materials, electronically in pdf or jpeg format, prepared by COMPANY's designated vendor.
6.10. Call Center
FRANCHISEE shall be required to contract for Call Center services either with COMPANY's internal call center or with a designated vendor or one that is approved by COMPANY to respond to inbound inquiries. Alternatively, FRANCHISEE shall employ a full-time staff member who is solely responsible for responding to inbound inquiries for Program services. FRANCHISEE shall be responsible for all fees associated with the Call Center option FRANCHISEE elects to use.
6.11. Annual Convention
FRANCHISEE shall be required to attend and pay a registration fee for COMPANY's Annual convention.
Source: Item 22 — CONTRACTS (FDD pages 70–72)
What This Means (2025 FDD)
According to Brain Balance's 2025 Franchise Disclosure Document, franchisees may incur costs for additional training and consultation services under certain circumstances. Specifically, if a franchisee requests additional training, if Brain Balance determines the franchisee hasn't mastered the Licensed Technology, if system developments lead to new principles, or if the franchisee replaces their Center Director or Program Director, the franchisee will be required to pay for these services. These consultation services are charged at $500 for a half-day (less than 4 hours) and $1,000 for a full day, in addition to covering airfare, lodging, and travel expenses for the consultant. Alternatively, the franchisee can send a new Center Director or Program Director to the next scheduled Initial Training for a fee of $300.
Brain Balance also requires franchisees to attend and pay for Advanced Training up to two times per year, lasting between one and five days. This training covers topics like enrollment enhancement, sensory-motor and academic administration, and marketing. The attendance of either the Center Director or Program Director is mandatory when this advanced training is offered. The franchisee is responsible for covering the travel costs of their employees and personnel attending these sessions.
It is important to note that Brain Balance will provide some consultation at no charge to the franchisee. This includes consultation initiated by Brain Balance or consultation regarding the continued implementation of the Licensed Technology if it requires product, process, or service modification. However, if a franchisee requests a specific individual to perform the consulting services, the per diem rate increases to $1,500, and the half-day rate becomes $750. Brain Balance is not obligated to provide a particular individual for these services.