Does Brain Balance establish basic methods and procedures for operating the Franchised Business?
Brain_Balance Franchise · 2025 FDDAnswer from 2025 FDD Document
[Item 11: FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEM, AND TRAINING]
Except as listed below, we need not provide any assistance to you.
Pre-Opening Obligations
Before you open your Franchised Business, BBF will provide the following assistance and services to you:
- (a) Provide advice and counsel regarding Center location and layout and, which is detailed in the Operations Manual, details regarding the selection of office furnishings and equipment for your Center (Franchise Agreement §9.01(b)). We will review and approve or disapprove of any proposed site within a period of 20 days from the date you supply us with required information about the proposed location.
- (b) Establish basic methods and procedures for you to follow in operating your Franchised Business and license to you the customized Software for database management (Franchise Agreement §9.01(b)).
- (c) Provide you with a list of equipment and services required for use at the Center (Franchise Agreement §9.01(b)).
- (d) Provide you with (i) approximately 40 hours of online training; (ii) up to ten (10) days at a specified training location approved by BBF; (iii) and three (3) to five (5) days at your Center location for site inspection and a brief operations overview. In addition, you will have approximately 10 hours of telephone or webinar training before you open and start to have participants begin in the program. We will make shadow training available to you and your staff at an approved regional Center for 2-3 days, depending upon that Center's staff availability. (Franchise Agreement §9.01(d)). Satellite centers are provided (i) approximately 24 hours of online training; (ii) the option (not mandatory) of up to (5) days at a location approved by BBF. More detailed information about training programs appears in this Item 11 under the subheading "Training Programs." It is important to note that these hours may change based on disruptions in travel and operations.
- (e) Provide access to the Operations Manual, and form templates for the term of your Franchise Agreement. We will also provide you with access to the Brain Balance Training site, our online training portal (Franchise Agreement §9.01(e)).
- (f) License you the Software under the Application License Agreement (Franchise Agreement §6.04, 9.01(g), 15).
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEM, AND TRAINING (FDD pages 36–47)
What This Means (2025 FDD)
According to Brain Balance's 2025 Franchise Disclosure Document, Brain Balance does establish basic methods and procedures for franchisees to follow when operating their franchised business. Specifically, prior to opening, Brain Balance will establish basic methods and procedures for franchisees to follow in operating their franchised business and license customized software for database management.
Brain Balance provides franchisees with access to an operations manual, training manual, and form templates via download before the center opens. The franchisor retains the right to modify the operations manual at its sole discretion, and franchisees must abide by these revisions at their own expense. Revisions to the operations manual will not unreasonably affect franchisees' obligations, including economic requirements under the Franchise Agreement. The operations manual is 155 pages long, and its table of contents is included as an exhibit.
Brain Balance also provides ongoing support, including additional training and consulting services, which are available at the franchisee's cost. These services are provided if the franchisee requests them, fails to master the licensed technology, if new system protocols are developed, or if the Center Director or Program Director is replaced. Brain Balance also offers advanced training through webinars, courses within the Brain Balance Training Site, and workshops, up to two times per year, focusing on areas like enrollment enhancement, assessment, program delivery, and marketing.