What email addresses are Brain Balance franchisees prohibited from using?
Brain_Balance Franchise · 2025 FDDAnswer from 2025 FDD Document
FRANCHISEE may not obtain (800), (888), or similar toll free telephone numbers or use any email address containing the words "BBF," "Brain Balance®," or "Brain Balance Program®" as part of the telephone number or address, except as may be set forth in the Operations Manual.
- (d) FRANCHISEE shall not maintain an independent website.
COMPANY shall include information about FRANCHISEE's Center on the System Web site, FRANCHISEE agrees to provide the information and materials that COMPANY periodically requests concerning FRANCHISEE's Center and otherwise participate in the System Web site in the manner that COMPANY periodically specifies.
Source: Item 22 — CONTRACTS (FDD pages 70–72)
What This Means (2025 FDD)
According to Brain Balance's 2025 Franchise Disclosure Document, franchisees are restricted from using certain email addresses. Specifically, a franchisee cannot use any email address that contains the words "BBF," "Brain Balance®," or "Brain Balance Program®".
This restriction is in place to protect Brain Balance's brand identity and ensure consistency across all franchise locations. By preventing franchisees from using these specific terms in their email addresses, Brain Balance maintains control over its brand representation in digital communications. This helps to avoid customer confusion and ensures that all official email communications align with the company's standards.
In addition to these restrictions, franchisees must obtain prior written approval from Brain Balance for any email address they intend to use, other than the one assigned to them by the company. This requirement allows Brain Balance to monitor and approve all email addresses used by its franchisees, further safeguarding the brand's image and reputation. Franchisees should be aware of these stipulations and adhere to them to remain in compliance with the franchise agreement.