According to the Brain Balance License Agreement, what is excluded from 'Maintenance'?
Brain_Balance Franchise · 2025 FDDAnswer from 2025 FDD Document
"Maintenance" means Error Corrections and provision of Update Releases, whether by telephone, electronic mail, fax or other delivery. Maintenance shall be within reasonable limits, as determined by Licensor, and does not include requests for basic product training or technical consulting.
Source: Item 23 — RECEIPTS (FDD pages 72–292)
What This Means (2025 FDD)
According to the 2025 Brain Balance Franchise Disclosure Document, 'Maintenance' under the License Agreement includes error corrections and providing update releases via various communication methods. However, this maintenance is subject to reasonable limits determined by Brain Balance.
Specifically excluded from 'Maintenance' are requests for basic product training or technical consulting. This means that while Brain Balance will provide support for software errors and updates, franchisees will need to seek alternative resources or pay additional fees for initial training on the software or for in-depth technical advice beyond basic troubleshooting.
This distinction is important for prospective franchisees to understand, as it clarifies the scope of the ongoing support they can expect to receive under the maintenance fees. Franchisees should budget accordingly for additional training or consulting services if they anticipate needing more support than what is included in standard 'Maintenance'.