What access must a Brain Balance licensee arrange for the licensor's support personnel?

According to the 2025 Brain Balance Franchise Disclosure Document, as a condition of the License Agreement, a licensee must arrange specific access for the licensor's support personnel. Upon request from Brain Balance, the licensee is required to provide access to their premises and/or system. This includes making their hardware accessible to Brain Balance's support personnel and other designated representatives.

To facilitate the necessary support, the licensee must also enable logons and passwords for these individuals, as needed or appropriate for Brain Balance to fulfill its obligations under the agreement. Additionally, the licensee is obligated to provide remote access to the software at all times that are reasonably necessary or appropriate for Brain Balance's performance under the agreement.

These requirements ensure that Brain Balance can effectively maintain and support the software and systems used by the licensee. This includes installing software upgrades, diagnosing and resolving operational problems, and correcting errors in the software. By complying with these access provisions, the licensee enables Brain Balance to provide timely and efficient support, which is crucial for the smooth operation of the Brain Balance center and adherence to the brand's standards.

It is important for prospective Brain Balance franchisees to understand these obligations, as they involve granting significant access to their business operations and systems. Franchisees should ensure they have appropriate security measures in place and understand the scope of access required by Brain Balance to protect their data and maintain the integrity of their systems.