What are the voicemail service requirements for Boulder Designs franchisees?
Boulder_Designs Franchise · 2025 FDDAnswer from 2025 FDD Document
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You also must also maintain an approved email account so that we can correspond with you via electronic mail. You must acquire, install, and maintain all required anti-virus and anti-spyware software as designated by us in addition to any email or internet usage policies that we require within 30 days of written notice. You are solely responsible for updating the manufacturer's software on each device and ensuring that each device is not running old versions of the software.
You must own and maintain at least one smartphone capable of sending and receiving text messages, emails, and the ability to connect to the internet. In the event you are unable to answer phone calls, voicemail services must be active with a professional outgoing message stating your name, affiliation, and a brief request of callers to leave their contact information in order to be reached. We reserve the right to act as collection agent for the phone system, and collect fees you owe. You must purchase and use only the authorized phone to operate your Franchised Business.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 24–32)
What This Means (2025 FDD)
Based on the 2025 Franchise Disclosure Document, the FDD does not specify any requirements for voicemail services for Boulder Designs franchisees. However, franchisees must maintain an approved email account for communication with Boulder Designs. Additionally, franchisees are required to purchase computer systems and equipment as specified in the manuals, and must acquire, install, and maintain all required items within 30 days of opening their franchise.
While the FDD does not explicitly state voicemail requirements, it does emphasize the importance of technology and communication. Franchisees are obligated to maintain an approved email account and adhere to any email or internet usage policies set by Boulder Designs. This suggests that Boulder Designs places a high value on digital communication and may have specific expectations for how franchisees manage their online presence and interactions.
Prospective franchisees should inquire directly with Boulder Designs about any specific voicemail service requirements or recommendations. It would be prudent to understand what communication standards Boulder Designs expects franchisees to uphold, including how customer inquiries via phone should be handled. Understanding these expectations will help ensure smooth operations and alignment with Boulder Designs's communication protocols.
In summary, while the FDD details requirements for email and computer systems, it lacks specific information on voicemail services. Potential franchisees should seek clarification from Boulder Designs to fully understand their obligations and ensure they meet the brand's communication standards.