Under the Boulder Designs National Headstone Program, what option does a prospective customer have?
Boulder_Designs Franchise · 2025 FDDAnswer from 2025 FDD Document
- b. National Headstone Program. Franchisee further acknowledges and agrees that pursuant to the Franchise Agreement, if Franchisor obtains a National Headstone Program project in the Territory, Franchisor may, but is not obligated to, offer the project to Franchisee for execution and completion. If Franchisor makes such an offer, Franchisee agrees to service the National Headstone Program customer under the same terms, pricing, and provisions negotiated for the National Headstone Program, and the Franchisee shall not receive any additional compensation for participation in the National Headstone Program.
- Boulder Designs® 1 c. Franchisee's Obligations and Procedures. General procedure for procurement and servicing the National Headstone Program customer is subject to this Agreement and other terms and conditions of the Franchise Agreement, which Franchisor may change at their sole discretion upon 15 days' notice to the Franchisee. Prospective customer has an option to design their own headstone using the National
Franchise Agreement | 2025
Headstone Program webpage and submit it to obtain an estimate on cost or in the alternative they may choose to e-mail the Franchisor's design department for direct questions regarding design and pricing. Once the customer is approved the Franchisor may collect the Project Deposit (as defined below) and provide design proof if available and customer information to the Franchisee for construction.
Source: Item 22 — CONTRACTS (FDD page 50)
What This Means (2025 FDD)
According to Boulder Designs' 2025 Franchise Disclosure Document, a prospective customer in the National Headstone Program has the option to design their own headstone using the program's webpage and submit it for a cost estimate. Alternatively, they can email Boulder Designs' design department directly for questions about design and pricing.
Once the design is approved, Boulder Designs may collect a Project Deposit based on the selected template and materials. They will then provide a design proof (if available) and customer information to the franchisee for construction. The franchisee is responsible for communicating with the customer to complete the project according to the design and specifications.
The franchisee must send a picture of the completed project to the customer for review and approval. The franchisee is also responsible for delivering and installing the product at the customer's requested location, and they may charge the customer a reasonable fee for delivery and installation. Boulder Designs, at its discretion, may contact the customer to ensure satisfaction and provide a lifetime warranty.