Under what circumstances will a Boulder Designs franchisee be billed for advice or guidance?

According to Boulder Designs' 2025 Franchise Disclosure Document, a franchisee may be billed for advice or guidance under specific circumstances. If a Boulder Designs franchisee requests additional visits from the franchisor to their location, they will be required to pay fees established for such visits. This implies that while some level of support and guidance is included in the franchise agreement, additional on-site assistance beyond what is typically provided will incur extra costs.

This fee structure incentivizes franchisees to become self-sufficient and rely on the standard support systems provided by Boulder Designs. It also allows Boulder Designs to allocate resources efficiently, focusing additional support on franchisees who specifically request and pay for it. This is a fairly common practice in franchising, where franchisors often charge for specialized or additional services beyond the initial training and ongoing support outlined in the franchise agreement.

Prospective Boulder Designs franchisees should inquire about the typical frequency and scope of franchisor visits included in the franchise agreement. Understanding the fees associated with additional visits is crucial for budgeting and managing operational costs. Franchisees should also clarify what constitutes a standard visit versus an additional visit to avoid unexpected expenses. This information will help franchisees make informed decisions about the level of support they need and the associated costs.