Does Boulder Designs have the right to independently access a franchisee's computer, point-of-sale system, software and phone data and systems without notifying the franchisee?

Based on the 2025 Boulder Designs Franchise Disclosure Document, franchisees are required to use computer, credit card processing, surveillance, point-of-sale (POS), software, and phone systems that meet Boulder Designs' specifications as outlined in the manuals. The FDD does not explicitly state that Boulder Designs can access a franchisee's computer systems, POS, software, and phone data and systems without notification. However, Boulder Designs retains the right to inspect a franchisee's location or office during normal business hours with reasonable notice. These inspections are for the purpose of monitoring sales volume, observing service delivery, and ensuring compliance.

Boulder Designs requires franchisees to purchase an approved POS system from an approved supplier and to maintain and update this system. The computer system and/or POS must be dedicated to the Boulder Designs business and used for no other purpose. Franchisees are also responsible for protecting themselves from security breaches and must notify Boulder Designs immediately if a breach is suspected.

While the FDD outlines Boulder Designs' rights to inspect and set technology standards, it does not provide explicit details on whether Boulder Designs can remotely access franchisee systems without prior notice. A prospective franchisee should clarify with Boulder Designs the extent of their access to franchisee computer systems, POS, and data, and under what circumstances such access would occur. Understanding these access protocols is crucial for maintaining data security and operational transparency.