Who is responsible for training employees and other management personnel for a Boulder Designs franchise?

According to Boulder Designs' 2025 Franchise Disclosure Document, the franchisee is responsible for training their own employees and other management personnel. While Boulder Designs provides initial and ongoing training for the franchisee and their internal manager, the responsibility for extending that training to other staff members falls on the franchisee.

This means that a prospective Boulder Designs franchisee needs to factor in the time and resources required to develop and implement their own employee training programs. While the FDD does not specify the exact content or format of this training, it is crucial for ensuring that all employees meet Boulder Designs' standards for quality and service. The franchisee may need to create training materials, conduct training sessions, and monitor employee performance to ensure compliance.

Boulder Designs does offer refresher training programs for experienced internal managers, other managers, and/or employees, which the franchisee may be required to have their personnel attend. The franchisee is responsible for all travel costs, room and board, and employee salaries incurred in connection with attendance at such training. The franchisor will not require attendance at more than two of these programs in any calendar year, and these programs will not collectively exceed five days during any calendar year, not including any annual convention held by Boulder Designs.

Ultimately, the success of a Boulder Designs franchise depends on the franchisee's ability to effectively train and manage their staff. While Boulder Designs provides support and resources, the franchisee must take ownership of the training process to ensure consistent quality and customer satisfaction.