Who is responsible for ongoing upgrades and maintenance of the Boulder Designs POS system?
Boulder_Designs Franchise · 2025 FDDAnswer from 2025 FDD Document
In addition, Franchisor requires Franchisee to purchase, through an approved supplier, the approved point of sale system ("POS"). Franchisee will be responsible for any ongoing upgrades or updates to the POS, ongoing maintenance packages, and computer and software packages after installation. The computer system and/or POS for your Franchised Business will be dedicated to the operation of the Boulder Designs business and used for no other purpose.
Source: Item 22 — CONTRACTS (FDD page 50)
What This Means (2025 FDD)
According to Boulder Designs' 2025 Franchise Disclosure Document, the franchisee is responsible for the ongoing upgrades and maintenance of the POS system. Specifically, the franchisee must handle any ongoing upgrades or updates to the POS system, as well as any ongoing maintenance packages.
This means that after the initial installation of the approved point of sale (POS) system, the franchisee bears the financial and operational responsibility for keeping the system current and functional. This includes paying for any necessary software updates, hardware upgrades, and maintenance services required to keep the POS system running smoothly.
For a prospective Boulder Designs franchisee, this implies that they should budget for these ongoing technology costs. It would be prudent to inquire about the typical costs associated with POS system upgrades and maintenance from existing franchisees during the due diligence process to get a realistic understanding of these expenses. Additionally, the franchisee is responsible for the computer and software packages after installation and the computer system and/or POS for the Franchised Business will be dedicated to the operation of the Boulder Designs business and used for no other purpose.