Is Boulder Designs required to provide ongoing training programs or seminars to the Internal Manager, Franchisee's other managers and/or employees?
Boulder_Designs Franchise · 2025 FDDAnswer from 2025 FDD Document
d the Marks and Franchisee waives any right to challenge these restrictions as being overly broad, unreasonable or otherwise unenforceable.
ARTICLE 8 - TRAINING AND ASSISTANCE
Section 8.1 Initial Training
Franchisor shall make its initial training programs and re-boot training available to the Franchisee and its Internal Manager.
Upon execution of this Agreement, Franchisee shall pay Franchisor an Initial Training Fee in the amount specified in Exhibit 1, Key Terms Page. The initial training program consists of approximately five business day(s) of classroom training and on-the-job initial training program for the Franchisee and its initial manager. Instruction pertains to all material aspects of the operation of a BOULDER DESIGNS Business, including such topics as: BOULDER DESIGNS mission and principles; establishment of your business structure; legal filings; business licenses; banking and checking accounts; insurance; accounting and legal support; computer system and software installation; set up accounting systems; market research; marketing plan; optional establishment of office lease; employment suggestions; incoming call scripts; office administration; administrative management training; trademark usage guidelines; maintenance of quality standards; customer service techniques; record keeping and reporting procedures; other operational issues; resale, transfer, renewals and assignment training; vendor interaction and ordering, and on-the-job training. Franchisor shall conduct the initial training program either in person at its headquarters or at another designated location or locations, as Franchisor requires. Initial Training amount is fully earned and nonrefundable upon completion of the Franchisee's training. If Franchisee does not successfully complete the initial training, Franchisor reserves the right to deduct any amount from Franchisee's Initial Training Fee to cover Franchisor's expense and the cost of providing the initial training course in addition to Franchisee paying Franchisor the On-Site Training Cancellation Fee and the other rights of Franchisor pursuant to this agreement.
Initial Training Fee is allocated to Franchisor's cost and expense in providing such training to the Franchisee and its initial manager; however, all expenses incurred by Franchisee and its employees in attending such program including, but not limited to, travel costs, room and board expenses and employees' salaries, shall be the sole responsibility of Franchisee. Additional trainees will be at the then-current published rates. Any additional individuals or new internal managers are subject to fees under Section 8.4 of this Agreement.
Section 8.2 Re-boot Training
Re-boot training will take place at the Franchisor's headquarters, or at another location or locations as we designate. There is no cost for re-boot training provided you are in full compliance with the franchise agreement, and there is space in the class you wish to attend. If the Franchisee requests additional on-site training, you have received customer complaints, or the quality of your work is not up to Franchisor's standards, we may charge you a $2,500 fee for the Re-Boot training program as provided by us. If this fee is charged, payment of the Re-Boot Training fee is due prior to attending training and is non-refundable. Franchisee is solely responsible for all other related costs you may incur for you and/or your employees to attend this training. Failure to attend the required Re-Boot training is a material default of this Agreement and subject to all rights retained by the Franchisor including but not limited to termination of the Franchise Agreement.
Section 8.3 Opening Project/ Advanced Marketing Training
Franchisee shall provide written and photographic proof, if requested by Franchisor, of all opening marketing and Local Advertising performed. Said proof shall be remitted in accordance with the stipulations stated in Section 11.1.
Source: Item 22 — CONTRACTS (FDD page 50)
What This Means (2025 FDD)
According to Boulder Designs' 2025 Franchise Disclosure Document, Boulder Designs provides initial training programs and re-boot training to the franchisee and its Internal Manager. The initial training program consists of approximately five business days of classroom and on-the-job training, covering various aspects of operating a Boulder Designs business. The franchisee is responsible for all expenses incurred by themselves and their employees while attending the training, including travel, room and board, and salaries.
The franchisee is responsible for properly training their employees in the operations of the Boulder Designs business, except for the training provided under the franchise agreement. Boulder Designs is not obligated to provide any training or assistance to the franchisee's particular level of satisfaction but will provide training based on their experience, knowledge, and judgment.
Boulder Designs may use a franchisee's location as a training facility, in which case the franchisee can enroll their employees or Internal Managers into the training class being taught at their location. If a franchisee hires an employee from another Boulder Designs franchisee who has attended Boulder Designs' training within 12 months of the hire date, the hiring franchisee must pay the other franchisee the then-current training fee of Boulder Designs, plus the other franchisee's actual costs for sending its employee to training, including travel, lodging, wages, and food.