Can Boulder Designs observe and interview clients and employees during the operation of the Boulder Designs Franchised Business?
Boulder_Designs Franchise · 2025 FDDAnswer from 2025 FDD Document
Franchisor or its designee has the right to observe Franchisee and its employees during the operation of the Franchised Business and to interview and survey (whether in person or by mail) clients and employees and to photograph or videotape the operations. You expressly agree that these visits will not imply that you are in compliance with your obligations under this Agreement or under the law or that we waive our right to require strict compliance with your obligations under this Agreement or the Manual. Furthermore, such visits will not create any responsibility or liability in our part. If you request that we make additional visits to your BOULDER DESIGNS franchise, you will pay the fees we establish for such visits. You will also allow us to visit your BOULDER DESIGNS franchise with prospective franchisees during your business hours.
Source: Item 22 — CONTRACTS (FDD page 50)
What This Means (2025 FDD)
According to Boulder Designs' 2025 Franchise Disclosure Document, Boulder Designs has the right to observe franchisees and their employees during business operations. Boulder Designs can also interview and survey clients and employees, either in person or by mail. Additionally, Boulder Designs is permitted to photograph or videotape the operations of the franchise.
This right allows Boulder Designs to ensure that franchisees are adhering to the quality control provisions and performance standards established by the company. These inspections and observations help Boulder Designs maintain the integrity of its brand and system-wide standards.
It is important to note that these visits do not imply compliance on the franchisee's part, nor do they waive Boulder Designs' right to require strict adherence to the franchise agreement or manual. Franchisees may be charged fees for additional visits requested from Boulder Designs. Furthermore, franchisees must allow Boulder Designs to bring prospective franchisees to visit their Boulder Designs location during business hours.