Is Boulder Designs obligated to provide a lifetime warranty for the National Headstone Program?

According to Boulder Designs' 2025 Franchise Disclosure Document, Boulder Designs is not obligated to provide a lifetime warranty for the National Headstone Program. The FDD states that Boulder Designs, at its sole discretion, may reach out to the customer to assure satisfaction and provide a lifetime warranty, but there is no requirement for them to do so.

However, the franchisee is responsible for providing any repair or replacement work for National Headstone Program customers they service. The franchisee must complete such repairs or replacements within 30 days, considering reasonable work conditions due to climate, after receiving a valid claim from the customer. The franchisee is also responsible for covering the costs of materials, overhead, and labor to bring the products up to Boulder Designs' standards.

If the franchisee fails to make the necessary repairs or replacements, Boulder Designs has the right to undertake or arrange for such repairs and charge the franchisee for the associated costs, including labor, materials, and overhead. This arrangement means that while Boulder Designs is not obligated to provide a lifetime warranty, the franchisee is responsible for addressing any issues with the headstones they create, and Boulder Designs can step in and charge the franchisee if they fail to fulfill this responsibility.