What happens if a Boulder Designs franchisee fails to make required repairs or replacements?
Boulder_Designs Franchise · 2025 FDDAnswer from 2025 FDD Document
Franchisee shall be responsible for providing any repair or replacement work for National Headstone Program customers Franchisee serviced.
Franchisee shall make such repairs or replacements within thirty (30) days, subject to reasonable work conditions due to climate after Franchisee is served a valid claim from the customer.
Franchisee shall be responsible for the costs of any materials, overhead, and/or labor required to bring the products within the standards prescribed by the Franchisor.
In the event Franchisee fails to make any repairs or replacements as required hereunder, the Franchisor may undertake and/or arrange for such repair or replacements and charge Franchisee for the cost of effecting such repairs or replacements, including costs for labor, materials and overhead.
Franchisor shall have the right to apply any payments by Franchisee to any past due indebtedness of Franchisee including payments under the Franchise Agreement in any proportion or priority. .
Source: Item 22 — CONTRACTS (FDD page 50)
What This Means (2025 FDD)
According to Boulder Designs' 2025 Franchise Disclosure Document, franchisees are responsible for providing repair or replacement work for National Headstone Program customers they service. These repairs or replacements must be completed within thirty days after a valid claim from the customer, taking into account reasonable work conditions due to climate. The franchisee is responsible for covering the costs of materials, overhead, and labor to meet Boulder Designs' standards.
If a Boulder Designs franchisee fails to make the necessary repairs or replacements, Boulder Designs has the right to step in and arrange for the work to be done. The franchisee will then be charged for the costs incurred by Boulder Designs, including labor, materials, and overhead.
Furthermore, Boulder Designs has the right to apply any payments made by the franchisee towards any outstanding debts, including payments owed under the Franchise Agreement. This means that if a franchisee owes money to Boulder Designs, any payments they make can be used to offset that debt, potentially impacting their ability to meet other financial obligations.