What does the Boulder Designs franchisee send to the customer for review and approval in the National Headstone Program?

According to Boulder Designs' 2025 Franchise Disclosure Document, in the National Headstone Program, the franchisee is responsible for sending a picture of the completed project to the customer for their review and approval. This step is crucial to ensure the final product meets the customer's expectations and specifications. The franchisee is also responsible for all communication with the customer to complete the project per the agreed-upon design and specifications.

This process highlights the franchisee's direct involvement in fulfilling the customer's order and maintaining customer satisfaction. After the customer approves the design, the franchisee is responsible for the construction, delivery, and installation of the headstone at the customer's requested location. The franchisee can charge the customer reasonable fees for delivery and installation.

Boulder Designs franchisor may also reach out to the customer to ensure satisfaction and provide a lifetime warranty, though they are not obligated to do so. This potential follow-up by the franchisor can provide an additional layer of customer service and quality assurance. The franchisee's role in providing the picture of the completed project is a key step in this process, ensuring transparency and customer involvement in the final stages of the project.